Jacada

Solutions of Jacada are used for optimization of a desktop of the call center operator, the organization and process management of service and also the innovation systems of self-service (the mobile agent and visual IVR), tools for integration and automation of internal and external processes of the organization.

Jacada is a technology partner of Avaya company which confirmed officially compatibility of the leading products Jacada with the key solutions for contact centers.

Customers of the company – telecommunication companies, financial and insurance companies, the public and medical institutions, industrial enterprises and outsourcing contact centers in the USA, Europe, Asia and Latin America. Client, operator and mobile software products of Jacada, technology for optimization and process automation and also the platforms of the organization and systems management of self-service help the companies to reduce operating costs, to raise customer satisfaction and provide complete return of investments within the first year after implementation.