BIT: Phone

BIT: Phone is the universal solution for automation and optimization of work of Call centers, increase in efficiency of corporate telephony.

Tasks

• Planning and efficiency evaluation of calls;
• Automatic registration of events of the entering and outgoing calls;
• Implementation of calls to clients, without leaving 1C;
• Refining of parts of a conversation and the proof in the solution of matters of argument using record of telephone conversation from the client's card;
• Communication "client manager" - an incoming call automatically switches to the manager assigned to the client;
• The fax delivery and SMS messages from 1C;
• Viewing the statuses on the selected employees;
• Increase in number of the entering and outgoing calls;
• High-quality ensuring processing of calls – you always know about the one who calls, and have an opportunity to foresee a topic of conversation using opening of a card of the client
• Creation of lists of call-down for the specific manager or for an employee group

Results of Implementation

• Possibility of operating control and instant analytics from the management;
• Full-fledged management of the entering and outgoing calls online;
• The reporting under the entering and outgoing calls for any time frame;
• Exception of excess links at an incoming call of the client;
• Increase in the customer base due to grandiose saving of time and improvement of service quality.

Compatibility

Solution "BIT: Phone" is integrated into any configuration 1C Enterprise 8. For maximum efficiency, it is recommended to use about "1C: Trade Management" (version 10.3, 11), "BIT:CRM", "BIT: Management of Commercial Service".