KLAUE of KLAUE Rivets Ltd (1C:CRM PROF)

The Following Functions Were Automated:

• Customer relationship management (CRM)

Maintenance:

• Preferential support of 1C:ITS is issued (for the first 3/6 months since the beginning of operation of 1C: Enterprise of PROF version)
• Delivery and installation of the delivery of ITS to a workplace of the user is monthly performed
• The Internet version of ITS and Internet services of ITS is used
• Consultation on methodical questions of work with the program of 1C is performed
• Individual or group training to work with an information system of ITS is made
• Monthly acquaintance of users with new materials of the ITS PROF is made
• At the request of the user the selection of consulting and methodical materials from an information system of the ITS PROF is performed
• Setup and check of access to the website of user support users.v8.1c.ru is made
• Updating of the platform and the standard configurations "1C: Enterprise", diagnostics of a status of information base, creation of archive copies is made
• Works on updating of the platform and standard configurations, diagnostics of a status of information base, creation of archive copies are monthly performed
• Setup and check of access to the Internet version of ITS and to Internet services "Ask a Question to the Line of Consultations of 1C", "Ask a Question to the Auditor" is made
• Consultation on technical issues of work with software products of 1C is performed

Description

Specialists of CIT of Selekt carried out work on data transfer about the customer base from files of Excel which were used earlier by managers of the company. Differentiation of user rights was performed. The system of automatic formation of the planned events on the basis of last is implemented. A number of analytical reports about sales and statistics of interaction of managers with clients of the company is developed.

The Following Tasks Were Performed:

• Consultations on the choice of the software and options of its maintenance
• Sale of the selected software products
• Delivery of software products in office of the customer
• Software installation on the customer's computers
• Planning of stages of works, drawing up job schedule
• Creation of interfaces and sets of user rights
• Integration with other systems based on 1C: Enterprise
• Initial settings of standard/industry solution (program) to start accounting
• Data transfer from the previous automation systems
• Individual training at office of the customer
• Training in group at office of the customer