Gazpromneft Chelyabinsk (1C:CRM PROF)

Description

As a system for control automation customer relations by the management of Gazpromneft Chelyabinsk LLC selected software "1C:Enterprise 8. CRM. PROF". The configuration is built in the standard configuration "Trade management" of a system of the programs "1C:Enterprise 8". Using the program effective work of managers of the company is organized.

Main opportunities of software "1C:Enterprise 8. CRM. PROF":

1. Management of the customer base, detailed characteristic about each client and the contact person, dynamics of state change of customer relations, a possibility of quick entry and an information access about the client;
2. Contact management with clients, accounting of a contact history with clients, registration of a customer need, operational information transfer between departments, planning of contacts;
3. Planning and control of actions, coordination of work in time, the system of reminders and issue of tasks;
4. Business process management on work with clients;
5. Sales management, creation of technology of sale of different groups of goods, management of stages and stages of sale, creation of standard templates of actions, the mechanism of preparation of commercial offers, the Mechanism of operational management and cyclical analysis of sales - "funnel" of sales;
6. Service and warranty service. Accounting of the goods which are on service: on serial numbers, terms and types of service, management of service customer appeals; management of service orders of addresses;
7. Multiple factor analysis of sales, ABC analysis of sales, analysis of a status of work with clients, results of activity of employees, analysis of the customer base;
8. The knowledge base on sales, goods, competitors, service, structuring information, keyword-based search, quick access to information;
9. Simplification of accomplishment of routine transactions, integration into e-mail, preparation of reports, assistant to input of new clients, search of doubles of clients, group processing of clients, filters.

• It is demonstrated systems capabilities and user training to the principles of work with software.
• Now consulting and technical support of users is provided.