The Ekaterinburg electric grid company uses technologies of customer service management

On December 4, 2013 the DAMASCUS company announced queue management system implementation DAMASCUS at head office of the Ekaterinburg electric grid company. Implementation is implemented by ISG company.

Project Results

The office JSC EESK is equipped with queue management system implementation by the last word of technologies of flow control of clients.

Start of a management system for queue DAMASCUS EESK was succeeded not only to create more comfortable conditions for visitors of office, but also to optimize work of operators, to create the service algorithm which is most meeting customer needs.

- The electronic queue DAMASCUS provided us control of a client flow therefore there was an opportunity to define and predict the periods of significant increase in number of visitors, so to set to the employees the corresponding operation mode, - the head of a client service of JSC EESK Maria Zakharova says. – Besides, functional parts of a management system for queue DAMASCUS allowed to control accurately waiting time and holding time of each visitor, to fix and classify their questions to operators. The program regularly provides us exact quality reports and the number of the rendered services, analyzing which, we competently build the further work with consumers.

The electronic queue DAMASCUS organically fitted into the strategy of the Ekaterinburg electric grid company focused on implementation of modern technologies, new information systems and continuous improvement of service quality of the population of the Ural capital.