MFC of the city of Nizhnevartovsk manage the movement of queue of state services

On December 4, 2013 the DAMASCUS company announced commissioning of a specialized management system for queue "DAMASCUS - MFC" in the Nizhnevartovsk Multifunction center of providing the public and municipal services. Implementation was carried out by Ai Es Dzhi Ltd company.

Project Results

Residents of Nizhnevartovsk had an opportunity - to use the public and municipal services in the most comfortable conditions. Start of a specialized e-queue system DAMASCUS became a new stage of technology upgrade of local MFC. Positive changes in quality and service rate of clients did not keep themselves waiting long.

The functionality of SUO "DAMASCUS — MFC" is expected structures of the multifunction centers and a significant amount of services. System implementation in the Nizhnevartovsk MFC helped to automate the main stages of its work with clients.

• Selecting system provider of queue management, we estimated possibilities of applicants to organize the reporting on quality and the number of services which the Center renders to the population, and to improve technology of interaction with consumers, - Yury Bondar, the associate director of the Nizhnevartovsk MFC on IT noted. - According to the results of selection by the most worthy the product of DAMASCUS company proved to be. Its implementation not only saved our organization from queues, but also solved the above-named problems. And the fact that the client in full receives now each service of the Center at one specialist provides us loyalty of visitors and accelerates traffic.

Except a standard set of modules of specialized SUO "DAMASCUS — MFC", the customer stopped the choice on the SMS notifications system of clients. She acts simply: the subscriber is notified on approach of queue by the Sms. So waiting for service it is even not obligatory for clients to be in MFC premises to do not miss the voice invitation to the operator or the relevant information on an electronic board - to be near the building enough.

The video about opening of MFC