MFC of Sovetsky district of KhMAO - Yugra implements a management system for queue

On December 10, 2013 the DAMASCUS company announced start of a specialized management system for queue "DAMASCUS - MFC" in the Multifunction center of providing the public and municipal services of Sovetsky district of KhMAO-Yugra.

Project Progress

At office of the Center where acceptance of visitors is conducted by nine operators, the electronic queue began to work. Pluses of its use are already obvious to the management and the staff of organization.

MFC is convinced that an electronic queue DAMASCUS, it not only a modern alternative of a queue, but the complex instrument of formation of new style of service and management of work of the Center. External results of action of a system - in a comfortable, civilized situation of office: there is no turmoil, vanity, excess noise. Visitors are, as a rule, counterbalanced, specialists of the Center are friendly and benevolent.

Internal results of an innovation: uniform distribution of a flow of clients between employees, accurate regulations of holding time and the extensive statistical database about the nature of citizens' appeals, about waiting time and document creations and so on. The management system for queue |"DAMASCUS - MFC" simplifies centralized operation by the organization, provides constant control and transparency of actions of employees.

The management of MFC of Sovetsky district provided such components of an electronic queue as the systems of a voice call and the SMS notification of visitors. It is physically impossible to pass the queue, having received about it news at once in several ways. Installation of the software of an electronic queue at office of the Center was executed by Ai Es Dzhi Ltd company.

Installation processes and start of a system did not give any big inconvenience. The interface of an electronic queue was quite clear in use and did not cause difficulties neither in the staff of the Center, nor in visitors. Adaptation to a new format of service took place quickly.