MFC of the city of Nyagan implements a management system for queue

On December 18, 2013 the DAMASCUS company announced start of a specialized management system for queue "DAMASCUS - MFC" in the Multifunction center of providing the public and municipal services of the city of Nyagan.

Project Tasks

In KhMAO-Yugra administrative reform gains steam. For quality improvement and availability of the public and municipal services of MFC of the district are equipped with e-queue systems. Recently such program was installed also in the large Multifunction center of Nyagan.

For management of flows of visitors decided to use an e-queue system DAMASCUS.

Installation of SUO "DAMASCUS-MFC" in Municipal autonomous authority "Multifunction Center of Providing Public and Municipal Services of the City of Nyagan" was carried out by Ai Es Dzhi Ltd company.

Project Results

Implementation receiving services by clients became simpler and time of stay of citizens in queue is reduced. Receiving the coupon in the terminal of an electronic queue, citizens get rid of need to long wait for acceptance of the specialist and document creation. And the question which they ask does not require approvals in different departments, and is solved within one Center and, as a rule, one employee.

For the management of MFC the management system for queue DAMASCUS provided the centralized control of activity of all organization and each employee separately. On it reporting system as a part of a software package of SUO "DAMASCUS-MFC" "is ground". She regularly delivers the unrolled statistical data which become a basis for the analysis and work planning of the Center.

The convenience of an electronic queue DAMASCUS was estimated also by the staff of the organization. First, a system evenly distributes clients between two tens operators that reduces for them the probability of overloads and idle times. Secondly, the lack of queues positively influences the atmosphere in the hall of service, minimizes nervousness and conflictness of visitors. So, improves a spirit and the staff of MFC.

However, rendering to the population a large number of services, the Center, of course, does it not in one step. In rush hours when especially there is a lot of clients, the SMS notifications system of visitors as a part of SUO "DAMASCUS-MFC" gets into gear. With its help those clients who left the building learn about approach of the queue even. Thus, a specialized system allows MFC not only not to tie visitors to a queue, but also does optional their direct presence in the premises in waiting time.

Having processed all necessary documents, clients of the Center can use also other component of a management system for queue "DAMASCUS - MFC" - the program of quality evaluation of service. Its data also represent a basis for job analysis of employees and determination of degree of consumer loyalty.