Sibaeroinzh NPF (Sales Expert)

System Selection

In process of increase in number of clients and number of their repeated addresses, in Sibaeroinzh company there was a need of use of customer-oriented approach. The company management made the decision on implementation of the Customer Relationship Management System. After consideration of CRM systems offered in the market, it was decided to give the choice to the Customer Relationship Management System of Sales Expert 2, Russian developer, Expert Systems company.

Implementation

For implementation of the Customer Relationship Management System of Sales Expert 2, the company management of "Sibaeroinzh" addressed the official partner of Expert Systems company - Burof LLC company which staff competently carried out adaptation of a system to specifics of a company performance, and also rendered professional consultations to employees on setup and work with a system. According to company management of "Sibaeroinzh", the Customer Relationship Management System of Sales Expert 2 allowed to improve considerably customer service process, thanks to it company competitiveness in the market of the services provided by it increased.

The Customer Relationship Management System of Sales Expert 2 allowed to solve a number of problems in the company:

• facilitate collecting and information storage about clients and the works which are carried out with them
• reduce search time of necessary information on clients
• simplify process of creation of reports on the done works for employees
• provide a possibility of the analysis of the current activity of employees for company management.