Continent Customs agency (Monitor CRM)

In August, 2012 Monitor CRM was successfully implemented in the Moscow representative office Continent which main profile of activity — providing customs services in nine cities of Russia. Implementation took record-breaking short terms — 1 day.

Within express implementation on the basis of earlier existing database the common information space adapted to specifics of business processes of the company was created. Also automation of electronic mailings became one of key tasks.

Traditional stages of implementation — determination of customer requirements, installation, training — are passed in record-breaking short time — one day. At the same time the quality of work of specialists in Monitor CRM implementation, naturally, remained up to standard. As the director of CRM department of MARCS Group Alexey Zhasminov notes, so fast result is achieved due to a clear idea of the client of the requirements and high degree of learnability of employees.

Implementation of the CRM system of Monitor in the Moscow representative office — only the first stage of business process automation of the customs broker Continent. Implementation of CRM at the central office of the company to St. Petersburg is in the long term planned.