Uralprivatbank (Naumen Contact Center (before IP call center of Naumen Phone))

Alexey Sadovsky Director of the department of automation of contact centers of Russia and CIS, NAUMEN: We automated call centers "Royal Credit of Bank" and Uralprivatbank. We see that the Russian banks became more experienced at equipment of contact centers. Hardware automatic telephone exchanges with the minimum feature set suit nobody any more. But our solution is selected not only because of advanced functionality. First of all, it is the reliable industrial platform guaranteeing the round-the-clock availability of contact center and allowing to connect if necessary quickly additional operators.