City of the Taxi (Infinity Taxi)

"Increase the number of orders!" - probably, it is a dream of each owner of business. Here only, the solution of this task is connected also with other complexity: how to satisfy needs of constantly growing number of clients?

In search of the answer to this question the owner City Taksi, Brest Shevchenko Alexey decided to automate work of dispatching office. In life it approached the embodiment of this solution seriously and responsibly.

After studying of different programs, a choice was made for benefit of Infinity Taxi – first of all this system is constantly improved. The Weathervane Sale company, Infinity Taxi developer, regularly releases the different updates allowing to optimize even better all processes of service, to minimize influence of a human factor and to cut down maintenance costs of the big staff of managers.

At the time of acquisition of the program in the taxi there was a simple dispatching office with the mountain of constantly calling phones. To qualitatively process all calls at that time was quite hard task for 2-3 managers who are constantly in office. About maintaining any systematized base of orders was not also speeches: all calls were fixed only on paper, it was heavy to find information even about a call of ten-minute prescription.

There were very many difficulties at a stage of implementation of the program: "As for our country of (Belarus) all absolutely in a different way, was necessary to purchase the GSM gateway, then there were questions on connection of online maps – as for us it is not calculated. But together we could overcome also these barriers. Now work for us one manager in the afternoon and two at night, they completely cope with a flow of calls thanks to the software package Infinity Taxi. A huge number of the paper work which is taking away time, such as introduction of the magazine of orders, sheets of acceptance delivery of revenue, etc. remained in the past. And such function of the program as the notification of the client, not only reduces work several times, but also allows to reduce significantly costs, the certain person for this function is not necessary any more. Besides possibility quite widespread and very unpleasant both for the client, and for the driver of a situation when the car arrived, and the notification did not come just is excluded". And whether it was succeeded to increase the number of orders after all?

"Before implementation we had a small number of orders – the organization at that time worked only 2 months. Now we have 22 cars (all of them are hybrid Toyotas Prius), they execute on average 400-450 orders for change. Today we work only in Brest (Belarus) in plans to improve work of the taxi to a maximum and to conquer other cities of Belarus.

Clients estimated quality of our services, automation of work of dispatching office not only allowed to process the bigger number of orders, but also made significantly higher the level of accomplishment of each of them – the address by name, always the timely SMS notification on departure of the car, and on fare help to gain their trust."

So, to increase the number of orders, it is often simple to improve service enough. And all the rest will be made by people: will recommend your company to friends and acquaintances. The happy client is the best advertizing!