Infinity Taxi is implemented in service "Our Taxi"

Owners and heads of business different to ways come up with the idea about business process optimization. Someone a trial and error method, and someone thinks of minimizing finance costs and influence of a human factor from the very beginning. In our opinion, it is very reasonable: it is always simpler to difficulty to prevent, than to solve. And the saved forces and time it is possible to spend on something much more constructive. For example, on further business development.

Pancheshuk Ilya, the technical director of the company "our TAXI", showed such approach at the organization of work of the taxi: the software package Infinity Taxi was purchased along with start of service. Preference was given to this product generally thanks to its integration from mini-automatic telephone exchange and a possibility of the subsequent implementation of various modules in the program – these functions did not leave the pragmatic head indifferent.

"At a stage of implementation of the program, of course, there were some organizational and technical issues and difficulties – Ilya Pancheshuk tells, – but all of them are at the moment successfully overcome, in many respects thanks to high customer focus of professionals of technical support and also thanks to the help and professionalism of the personal manager of the company.

4 operators receive calls, fill an order card, the order comes to the driver's Navigator terminal. Function of the automatic notification of the client about arrival of the car is configured. Such product capabilities as statistics and the reporting are most demanded – they allow to receive data on the number of machines on the line and to estimate daily dynamics. Function of a call recording is also very useful to the subsequent listening, it allows to control and improve service quality without effort. The quality control department of Our TAXI company sensitively reacts to all wishes and proposals of clients.