"Optics" uses "cloud" automatic telephone exchange

On May 25, 2014 it became known of project completion of the organization of the communication solution in Optika company. The project was implemented "by Дом.ru Business". Within the project connection of network of the customer to "cloud" service "Cloud Automatic Telephone Exchange" is carried out.

Project Progress

The main task of implementation in network of Optika salons at implementation of the telecom solution - increase in level of customer service.

"The cloud automatic telephone exchange allowed to increase the level of customer service significantly: now it is more convenient to clients to dial in the company by uniform number. Besides, the solution of business challenges thus saved to us a considerable part of the budget. I am grateful to specialists "to Дом.ru Business" for operational equipment installation, competent and timely consultations on selection of the telecom solution", - Yulia Nikitina, the CEO of Optika network noted.

Project Results

In a single network are organized: office, seven shops in different districts of the city and outlet in the area. The telecom solution for network of optical salons includes access to the high-speed Internet, cloud automatic telephone exchange and a packet of local minutes.

The cloud automatic telephone exchange "Дом.ru Business" integrated the staff of network of salons in a single network within multichannel number with short internal numbering for effective management of incoming calls and their readdressing. As a result of process optimization of call processing answering interval of specialists was reduced, and the client obtains a maximum of the necessary information in a foreground mode.

"We are very glad to become communication service provider of network of optical salons with such impressive history. Are sure, the management and the staff of Optika shop will be able to appreciate the main feature of cloud services from "Дом.ru Business" - an opportunity to receive all functionality of modern telephone communication without purchase costs and service of the expensive equipment", - Alexey Ogarkov, the branch director "Дом.ru" told.