CTI Service Desk on demand

The CTI company started in May, 2014 service of support of corporate users – "Service Desk on demand". The service is provided on the SaaS model. This service is intended for support of IT infrastructure of customer companies. "Service Desk on demand" from CTI allows to process requests of users, to manage the level of service, problems and changes within IT infrastructure of customers.

Among the main advantages of service there are a considerable cutting of costs for support and control of IT infrastructure, high flexibility of service (an opportunity to change volume depending on business needs), payment only for actually used functions.

Connection to service is performed in the shortest terms - literally in one day.

The service "on demand" is constructed by Service Desk on the fast and qualitative ExtraView platform. Reliability and quality are guaranteed by the Agreement on the level of service (SLA). The service is provided in mode 24x7. The round-the-clock technical support is included in the price.

To the customers wishing to test service, the CTI company is ready to provide the demonstration version.

"Our service allows to provide with customers transparency of activity of the IT departments, to organize service processes according to the best world practices, to control the quality level of the services, to have an opportunity to estimate costs for IT and, of course, to increase satisfaction of users of IT infrastructure. Requirements to use of service are minimum. Only the computer with the browser and Internet access with bandwidth from 256 kb / with is required", - Brednev Dmitry, the service development specialist "commented on Service Desk on demand" CTI.