"New York Motors-Siberia" writes telephone negotiations

On June 3, 2014 it became known of implementation of a complex of telephone recording the Octopus 7 in New York Motors-Siberia company.

Project Tasks

For improvement of customer service quality, increase in level of their loyalty, the New York Motors-Siberia company in the work uses as the standards developed by specialists of the company and techniques of service, and permanent polls of clients. Advantage of existence of base of records of all telephone negotiations of the company is that analysts of the company receive a feedback from clients and monitor wishes and notes on work, make the counted decisions on business development.

Project Results

Boris Bakunenko, the CEO "New York Motors-Siberia", noted: "The recording system of telephone negotiations the Octopus 7 - the reliable instrument of rapid response to changes in preferences of clients and, of course, this system unconditionally helps with a case of emergence of conflict situations. An octopus 7 – the excellent assistant increasing efficiency of customer relation!"