Camomile of the Tulun Taxi of the Irkutsk region (Infinity Taxi)

The software solution Infinity Taxi was created, first of all, with the purpose to increase the number of the processed orders. However, as proves our experience, there are also other important advantages of implementing solution. Mikhail Alekseyevich, the owner of the Camomile taxi from the town of Tulun in the Irkutsk region in detail tells about them:

"The city at us small therefore about problems like "how to organize work to cope with a huge number of orders" it is not necessary to speak. But service quality is of great importance, the offer taxi services in towns often exceeds demand. Clients have a wide choice and to remain in the market, it is important to manage to provide them the high level of service.

Therefore, purchasing the program we, first of all, pursued the aim to increase service quality. Besides, for us it was very important to simplify work of operators and to create good conditions for work of drivers.

The flexible mechanism of pricing allows to consider discounts and bonuses for our clients. Thanks to the accumulative discount card it becomes profitable to clients to go with us. Besides the complete transparency of calculations definitely increases their trust to the company.

And the system of motivation allows to influence a priority of drivers at distribution of orders, charging bonus balls.

The answerphone module significantly facilitates work of staff of dispatching office: a system in the automatic mode dials to the client, or sends it SMS with information on a status of the order, waiting time, the brand, color and number of the car. But the main thing that now operators do not have need to spend time for a huge number of paper work, such as maintaining the magazine of orders, sheets of acceptance delivery of revenue, etc.

From the moment of program installation there passed 4 months and is already felt that it became significantly easier to work. The solution Infinity Taxi helped to automate as much as possible call acceptance, registration and order processing.