Spiceworks - systems and equipment monitoring system, inventory

Spiceworks is a free system for monitoring systems and equipment, inventory. The product works only on Windows.

Spiceworks is focused on SMB IT professionals. The software contains modules Network Inventory, Help Desk, reporting. There are built-in TFTP servers, monitoring modules, and Active Directory management. Troubleshooting support is provided.

Main opportunities

Inventory new PCs with Windows, Mac, and Linux, servers, routers, printers, and other devices that receive IP addressing on the network. The product helps to collect all technical data, information about software, patches and services on each machine.

The system helps:

• store important information such as number of licenses available, purchase price and physical location.
• monitor assets - mobile phones, office furniture.
• Store all information locally and securely on the network.

Helpdesk Management. Tickets are created in one click. The system allows you to send applications with applications to by e-mail or through the web, the ability to view the status of these tickets online. Generate ticket reports to help you understand which assets, departments are creating difficulties.

Monitor network problems. Monitor and configure event alerts in the environment. Windows The product easily identifies, diagnoses, and helps resolve network problems.

• automatically identifies PCs and servers with insufficient disk space, the presence of unwanted software;
• determines the status of anti-virus updates
• identifies printers with low toner and ink levels
• servers are offline.
• generates alerts about possible problems.
• allows you to control what is happening in the network from one central point.

Network Status Report

• view software on machines on the network, use disk space, troubleshoot, and more.
• Create custom reports using a simple interface.
• publishing articles for company employees.
• export reports to PDF and Excel.
• Exchange of useful report templates with other users.

Network Troubleshooting:

• monitoring of software slowing down PC operation.
• Start remote management from Spiceworks.
• comparison of parameters of two machines for checking and understanding different parameters.
• checking the presence of machines in the ping utility network.
• Start traceroute to check the data flow.
• Testing for free disk space on the server.

2014: Integration with TeamViewer

On June 17, 2014, TeamViewer announced the integration of remote access software TeamViewer with Spiceworks, a free IT management platform.

To take advantage of TeamViewer, Spiceworks users need to install or upgrade to Spiceworks 7 or later, install a new plugin TeamViewer, and purchase a license to use TeamViewer 9.

Opportunities:

• Create and merge support sessions directly from the Spiceworks support panel
• Single-click connectivity
• View current Spiceworks sessions in the TeamViewer management console and the TeamViewer client
• Add connection reports to the appropriate query.

The TeamViewer plug-in for Spiceworks is available from the Spiceworks Extension Center.