Eurokommerz WebTutor

1. Company Description

1.1. The industries in which the company works

Sale of financial services (factoring). Eurokommerz – the conventional leader of the Russian market of factoring. The company offers services in financing, financial risks insurance, crediting, accounts receivable management.

1.2. Territorial Distribution

55 regional branches, 2 additional offices in Kazakhstan and Ukraine

1.3. Number of Staff

More than 610 employees

1.4. Staff Categories Who Use the System

All staff of the company

2. Solved Problems / Assigned Tasks

2.1. Business Requirements For Implementation

• Development of communications in the company
• Organization of distance learning of employees
• Automation of giving, approval and accounting of requests for training

2.2. What business processes had to be automated

• Informing employees on the company, on the performed corporate projects, on the pursued corporate policy, etc.
• Studying of electronic rates in the independent mode
• Testing of employees
• Adaptation of new employees
• The expense accounting on training
• Work of Training Center (informing, registration for trainings, document flow)

2.3. Criteria of Successful Implementation at the Planning Stage

• Positive feedback from the staff of the company concerning convenience of using and informational content of the Corporate Portal
• Short terms of project implementation
• Successful functioning of the Portal, DO system, testing, Training Center

2.4. Project Planning (Requirements, Analysis of Business Processes).)

All staff of the company stated the expectations and wishes concerning structure, filling and design of the Corporate Portal. Then these expectations and wishes were analyzed, and on the basis of it the decision on what should be the Corporate Portal of the company was made. And the made decision was issued then in the form of terms of reference.

3. Project Parameters

3.1. Terms of Implementation and Milestones of the Project

December, 2007 – the decision on the beginning of the project is made December, 2007 – April, 2008 the analysis of proposals of providers, purchase of the WT system April, 2007 – July, 2007 setup of a system and preparation of content, customization of the solution. The portal was started in work since July 10.

3.2. Project Team on Customer Side (from IT and grom HR). Roles in the Team, How the Interaction Took Place

• Project manager
• Personnel training and development specialist
• The employee of IT management – technical support + the solution of technical issues at setup of a system

3.3. The Main Difficulties During the Project Time for implementation of certain completions of a system to provide its compliance to specific needs of the customer was required (non-standard document templates of the Portal, specific setup of document flow) Absence at that time technical documentation with the description of all settings of a system During start of a system, WebTutor had not too good text editor in this connection a lot of time was required to learn beautifully to place information on the Portal

3.4. Did the Time and Financial Costs Correspond to the Previously Planned

Finance costs – corresponded, and temporary exceeded planned for a month

3.5. What restrictions of IT infrastructure affected the project

Not at once it was succeeded to adjust integration between WebTutor and 1C because in base in 1C some fields were not filled.

4. Project Development

4.1. Development plans (what automation of business processes is still planned)

• Automation of assessment on competences
• Creation new and change of the available Portal templates
• Independent development of rates
• Setup of automatic mailing to new employees

4.2. Filling With Content - How to Solve the Problem

Electronic directions rates are developed:

• Product
• Adaptation

At this stage all rates are developed by external developers. But further creation of rates is planned by own forces of specialists of the company.

4.3. Team to Support and Develop the System

• Project manager
• Specialist of technical support of the project
• Specialists of the company – part-time employment by preparation of materials of the Portal

5. Project Results

5.1. Results (Quantitative And Qualitative)

• The Corporate Portal available to all staff of the company on which it is possible is open:
• Learn about the internal trainings provided in the company, seminars and rates
• Complete electronic remote courses and tests
• Communicate, exchange experience, discuss different issues in forums
• Study information on the company:
• * News
• * Undressed for new employees
• * Samples of corporate forms
• * Information on that which of employees it is necessary to address otherwise
• * Corporate address directory
• *, etc.
• Automation of a feed system – approval of requests for training
• Great interest of employees to the Corporate Portal; they participate in forums, take electronic courses, learn news, etc.

5.2. Economic Efficiency

• More effective implementation of corporate policy of the company, thanks to opportunities of the Corporate Portal.
• Reduction of time spent for accounting of requests, training events, completing of educational groups

5.3. The Most Significant Results Are Something Most Notable

• Learning process automation
• Active participation of employees in professional forums
• Creation of the uniform mechanism of approval of requests for training and completing of educational groups

5.4. Reaction of Staff of the Company on System Implementation

Positive.

5.5. A feedback from management of the company according to the results of system implementation.

Good.