Caspian Pipeline WebTutor

1. Company Description

1.1. The industries in which the company works

Oil transport

1.2. Territorial Distribution

5 pump stations and 5 offices

1.3. Number of Staff

About 800 employees

1.4. Staff Categories Who Use the System

All.

2. Solved Problems / Assigned Tasks

2.1. Business Requirements For Implementation

Main objectives:

• increase in the professional training level of employees
• planning and accounting of training events

2.2. What business processes had to be automated

• Training of employees
• Planning and accounting of training events
• Creation of the Knowledge base containing all materials of internal rates

2.3. Criteria of Successful Implementation at the Planning Stage

• Stable system operation
• Access to the Educational portal at all offices and pump stations
• User-friendly interface of a system and Educational Portal
• Completely bilingual (Russian and English) Educational Portal

2.4. Project Planning (Requirements, Analysis of Business Processes).)

Employees, responsible for project implementation, knew also without special analysis specifics of business processes of the company; they well imagined that it is necessary for them.

3. Project Parameters

3.1. Terms of Implementation and Milestones of the Project

Agreement signature – December, 2006 Approval stage (problem solving about what should be in a system and that is not present) – till May, 2007 Setup and filling of a system – till September, 2007 Implementation in operation of the Russian-language version of the Portal – September, 2007 Implementation in operation of the bilingual version of the Portal – summer of 2008

3.2. Project Team on Customer Side (from IT and grom HR). Roles in the Team, How the Interaction Took Place

• Project manager
• Specialist of department of training
• IT specialist

3.3. The Main Difficulties During the Project

• A lot of time was taken by setup of the bilingual Portal
• Not at once it was succeeded to achieve adding of a new field in a card of an action necessary for accounting of specialized forms of education
• It was inconvenient to make loading of survey results in Excel, it was necessary to configure automatic loading of these data

3.4. Did the Time and Financial Costs Correspond to the Previously Planned

Finance costs corresponded, and the time frame which was required on start of the bilingual Portal significantly exceeded the planned terms of commissioning of a bilingual system.

3.5. What restrictions of IT infrastructure affected the project

Such restrictions were not

4. Project Development

4.1. Development plans (what automation of business processes is still planned)

• Conducting regular testing of employees
• The used technical equipment development of rates
• The expense accounting on training

4.2. Filling With Content - How to Solve the Problem

Information on New courses, on the held training events is hung out. Training is generally internal: it is a lot of tekhn. rates on tekhn. equipment. Electronic rates on procedures and instructions of department of industrial security, labor protection and environmental protection are developed the Above-stated rates are developed by forces of specialists of department of training.

4.3. Team to Support and Develop the System

A system 2 persons administer.

5. Project Results

5.1. Results (Quantitative And Qualitative)

• The Educational portal available at all offices and pump stations is open
• The portal became completely bilingual
• Training courses were by own efforts created
• All materials of internal rates are placed in the Knowledge base on the Portal

5.2. Economic Efficiency

Formal calculations were not carried out, but according to the Customer "a system useful, necessary, saves resources of the company". For example, time for drawing up individual training plans of employees is significantly saved: what and when this employee and what training studied it still can trace easily it is necessary to pass.

5.3. The Most Significant Results Are Something Most Notable

It became very convenient to create reports according to the statistics of training within the annual report. It is easy to trace what rates employees did not pass yet.

5.4. Reaction of Staff of the Company on System Implementation

Generally – positive, but there are also individual dissatisfied employees. For example, some call system administrators "spammers" for bulk automatic mailings about inclusion of employees in the participant list of training events.

5.5. A feedback from management of the company according to the results of system implementation

Reaction of the management was neutral, the management just considers a system useful.