Danone (Danone Industry) (WebTutor)

1. Company Description

1.1. The industries in which the company works

Production and sale of fermented milk products

1.2. Territorial Distribution

17 regional distribution centers in Russia and 4 representations in the CIS countries

1.3. Number of Staff

More than 3700 employees

1.4. Staff Categories Who Use the System

All employees.

2. Solved Problems / Assigned Tasks

2.1. Business Requirements For Implementation

Goal:

• Increase availability of training in regions
• Reduce personnel training costs

2.2. What business processes had to be automated (assessment, training, personnel recruitment, the expense accounting on training, etc.)

• Invitation to distance learning
• Distance learning of personnel
• Testing based on training
• Printing of certificates about trained

2.3. Criteria of Successful Implementation at the Planning Stage

• Short terms of project implementation
• Wide scope of employees at the first start
• A certain number of training courses by the time of start of a system

2.4. Project Planning (Requirements, Analysis of Business Processes).)

Contrastive analysis of functions of the DO different systems which were compared with features of business processes of the company was made. After the choice of a system it was made by terms of reference, considering specifics of the business processes proceeding in the organization.

3. Project Parameters

3.1. Terms of Implementation and Milestones of the Project

Carrying out preparatory work (market research of SDO, the choice of a system, approval) – the middle of 2007 Implementation (installation) of a system – February, 2008 Setup and filling of a system – till May, 2008 Start in commercial operation – since June, 2008

3.2. Project Team on Customer Side (from IT and grom HR). Roles in the Team, How the Interaction Took Place

• The project manager – part-time employment on the project
• IT the specialist - part-time employment on the project

3.3. The Main Difficulties During the Project

• Problems of integration of a system with the personnel database
• Restrictions for capacity of communication channels in regions (in this connection rates are slowly loaded).

3.4. Did the Time and Financial Costs Correspond to the Previously Planned

Both finance and time expenditure exceeded a little planned (approximately for 30%), but according to the Customer, it was normal, and the company was ready to such exceeding.

3.5. What restrictions of IT infrastructure affected the project

• Problems of integration of a system with the personnel database
• Restrictions for capacity of communication channels in regions

4. Project Development

4.1. Development plans (what automation of business processes is still planned)

• Further development of a system of compulsory distance learning, increase in a scope of employees by training
• Expansion of library of electronic rates
• Transfer of a part of materials of internal trainings to electronic rates which participants will need to pass to and/or after the training
• Use of the Virtual class for carrying out on-line of seminars and conferences

4.2. Filling With Content - How to Solve the Problem

Electronic directions rates are developed:

• Computer skills
• General powers
• Adaptation of new employees
• Internal processes rates in the company

Own forces of specialists of the company developed a rate for new employees; other rates, at the moment, are ordered from external developers.

4.3. Team to Support and Develop the System

The administrator of the Portal is engaged in support and development of a system. In case of need IT the specialist of the company is attracted.

5. Project Results

5.1. Results (Quantitative And Qualitative)

• The Educational Portal available in all regional representative offices is open
• For the first 3 months of work of the portal employees passed more than 1000 hours of training
• There were first obligatory rates, to the appointed employees (an adaptation rate and computer skills rates)
• Own forces created rates for new employees

5.2. Economic Efficiency

Purchase of electronic rates costs the companies cheaper, than holding internal trainings (at the order of each electronic rate always miscalculates how justified will be its acquisition).

Distance learning is the only source of knowledge in some areas (computer skills, the history of the company).

As essential advantages of distance learning it is also possible to note standardization of the presented information (what cannot be reached on internal trainings) and a possibility of a simultaneous scope of a large number of employees.

5.3. The Most Significant Results Are Something Most Notable

Beginning of introduction of compulsory distance learning of employees.

5.4. Reaction of Staff of the Company on System Implementation

Reaction is very positive. Employees in regions since for them DO is the only opportunity to study in time, convenient for them, on the job and without costs for traveling expenses are especially happy.

5.5. A feedback from management according to the results of system implementation

Reaction of the management was generally positive.