Panasonic Rus (WebTutor)

1. Company Description

1.1. The industries in which the company works

Trade of audio and video in electronics, information and communication equipment, home appliances and component parts.

1.2. Territorial Distribution

Partners (the service centers, installers of the equipment, shops of home appliances) in all large cities of Russia (about 240 cities).

1.3. Number of Staff

The DO system is used not for training of staff of Panasonic company (except for call center agents), and for training of partners of the company (the staff of the service centers, shops of home appliances, installers of the equipment and t, e). In total in a system more than 4,500 users are registered.

1.4. Staff Categories Who Use the System

All staff of the partner companies of Panasonic in Russia. It is focused on:

• Sellers of large partner shops
• Staff of the service partner centers
• Installers of the equipment

2. Solved Problems / Assigned Tasks

2.1. Business Requirements For Implementation

The main objective – Advanced training of partners And also:

• Receiving and confirmation of authorization for the service centers
• Receiving and confirmation of authorization for installers of the equipment
• Assignment of qualification level to installers of office stations

2.2. What business processes had to be automated (assessment, training, personnel recruitment, the expense accounting on training, etc.)

• Work of Educational Cent (informing and record on internal programs)
• Distance learning
• Testing
• Polls

2.3. Criteria of Successful Implementation at the Planning Stage

Successful functioning of the DO system; stability of work of the Educational Portal

2.4. Project Planning (Requirements, Analysis of Business Processes).)

Due to the expansion of a partner network it became very difficult to carry out internal training programs for the partner companies, it was necessary to replace resident instruction remote. At first foreign market of the DO systems was analyzed, but the prices in it were rather high. Then the tender among the Russian developers was held: the price of systems turned out approximately identical, and the functionality differed. After the choice of a system of the company which is the most full meeting requirements, it was made by terms of reference.

3. Project Parameters

3.1. Terms of Implementation and Milestones of the Project

Installation of a system – July, 2007 Trial operation of a system – July-August, 2007 Commercial operation of a system – since September, 2007

3.2. Project Team on Customer Side (from IT and grom HR). Roles in the Team, How the Interaction Took Place

• The project manager – full employment on the project
• IT the specialist - part-time employment on the project

3.3. The Main Difficulties During the Project

• Unloading setup - data loadings from/in Oracle
• Difficulties with mass change of data
• Difficulties with creation of "beautiful" diagrams

3.4. Did the Time and Financial Costs Correspond to the Previously Planned

Yes, corresponded.

3.5. What restrictions of IT infrastructure affected the project

Problems of integration of the DO system with Oracle base

4. Project Development

4.1. Development plans (what automation of business processes is still planned)

• Further automation of a system: development of electronic rates and tests, automatic purpose of rates/tests, etc.
• Automatic purpose of incentive/retaliatory actions for results of passing of tests and rates.
• Use of the Virtual class

4.2. Filling With Content - How to Solve the Problem

Electronic directions rates are developed:

• On products of the company: "software" and "iron"
• On functional areas (sales, PR, etc.)

All rates are developed by forces of specialists of the company. The staff of the relevant divisions acts as experts.

4.3. Team to Support and Develop the System

The number of a command fluctuates from 2 to 8 people, depending on specific current objectives. At many experts in rates CourseLab in which they can govern materials of rates is set.

5. Project Results

5.1. Results (Quantitative And Qualitative)

• About 30 rates are by own efforts created already
• Users of the Educational Portal are 4.5 thousand employees of the partner companies across all territory of Russia.
• For the first year of commercial operation of a system by users 4400 electronic rates and more than 1000 tests were passed.
• Automation of work of Training Center is adjusted – about 80% of routine work are performed automatically now.

5.2. Economic Efficiency

First, system implementation improves image of the company in the opinion of partners: partners feel that they care for them. And the image of the company – is invaluable! Secondly, it is obvious economy of the means spent for training of partners. If to count travel costs to Moscow and two-day training of group of 20 people, then there will be no doubt left in cost efficiency of system implementation of DO.

5.3. The Most Significant Results Are Something Most Notable

Integration of a system with base in Oracle.

5.4. Reaction of Staff of the Company on System Implementation

The employee survey during which the following results were received was conducted:

• 50% of users estimated the Portal as very useful
• 25% of users belonged to the Portal neutrally ("Let will be")
• 25% of users decided that they "so know everything and there is nothing to interfere"

5.5. A feedback from management according to the results of system implementation

Top managers of the company were happy with the received results of system implementation of distance learning.