Tekhnopromservice began implementation of CRM

On July 21, 2014 it became known that a little earlier, in July, 2014, the Russian IT group started implementation of the CRM system in Tekhnopromservice company.

Project Tasks

Within the project it is going to solve a number of problems of automation of department of sales and client service.

Due to the increased number of new clients and the arisen need for the automated means of order processing, company management the decision on implementation of an information system for customer relationship management is made. The partner in consulting and information technology implementation selects Russian IT group.

Project Progress

The work plan on implementation of the CRM system consists of two stages. Within the first stage the analytical group "Russian IT group" conducted a research of the main business processes of Tekhnopromservice company. On the basis of data retrieveds the concept of creation of the CRM system of the enterprise is created.

The second stage of the project should be devoted to deployment of the software solution "Bitriks24", setup of its functionality and integration with internal information systems of Tekhnopromservice company.

Alexander Grishin, the commercial director of Russian IT group, told: "One of the main objectives of the implemented CRM system – problem solving of department of sales on management of department of active sales and client service. Now the decision on use of the Bitriks24 platform thanks to which the company should receive one of the best indicators on the industry in calculation of costs for ownership of IT in the attitude towards number of employees of department of sales is made. For us it is a pilot project in which the CRM system should allow to work with extensive databases of clients effectively. Active sales and routine maintenance specialists will have an opportunity to work with all orders and databases directly from CRM where they would not be, including in the territory of the customer".

Ekaterina Skargina, the chief executive Tekhnopromservice, noted: "We hope that using the implemented system we will manage to create in the company a uniform figure of merit for one and all divisions. Personally for me special value tools submit Reports and Funnel of Sales. With their help it will be possible to analyze at any time efficiency of all work with clients of the company and if necessary to correct it at certain stages".