AT Consulting East: A uniform electronic queue - Smart-Line

Advantage of an electronic queue of AT Consulting Siberia is the uniform regional recording system on acceptance in state institutions intended for regions and municipalities. The solution allows to register in queue of any department both via the website, and via departmental terminals of an electronic queue which integrate in a single network of devices.

For record it is enough to select the necessary authority and desirable receptive period from the menu of the terminal. Thus, the electronic queue becomes exterritorial. For example, receiving the car driver license, it is possible to register right after medical board in acceptance in traffic police from the terminal which is in clinic. In need of a single network of an electronic queue also third parties can be included (banks, the enterprises of the service industry, etc.).

Functional parts

• The server of an electronic queue – command center a system.
• The self-service terminal – an interaction interface with visitors.
• Information monitors – means of display of the statuses and calls in queue.
• The operator console – means of a call and service of visitors.
• The administrator's panel – the instrument of control of an electronic queue and correction of its work.
• The analytical module – the system of obtaining the analytical reporting on work of an electronic queue.
• The tablet panel of a feedback – the interface of collecting of a feedback from visitors by means of tablet devices based on OS Android.
• The web interface – means of remote record in queue via the Internet.
• Mobile application – the instrument of record in queue from mobile devices.

Advantages

• Single network of devices and uniform base of records of an electronic queue – a possibility of prerecording in queue of any organization included in network.
• Simplicity of installation and operation of a system – thanks to the "boxed" nature of the solution installation and maintenance of a system does not require additional qualification and is made with the minimum costs of time.
• Possibility of feedback from visitors – service quality evaluation, holding polls and votes by means of tablets based on Android OS
• Existence of API – considerable simplification of integration into external ICs.
• The designer of interfaces – an opportunity to independently create design and structure of the interface of information monitors and the self-service terminal.
• SMS notifications – automatic mailing of the SMS with information on the coming receptive period for the visitors who used prerecording.
• Reliability in the conditions of a high load – existence of successful experience of implementation and operation in organizations with high visitors' load: MFC of the Novosibirsk region, MFC of the Irkutsk region, MFC of Altai Republic.
• All transactions in one software environment – when using the solution in a complex with the AIS "Service Center of the Population" queue management is made directly from the operator interface of MFC.

In addition to sale and system implementation of the Uniform electronic queue we execute a full range of the accompanying works:

• Supply of equipment for electronic queues.
• Completions of functionality of a system according to individual needs of the customer.
• Integration of a system into the customer's IC.
• Technical support of a system.