Vocord Phobos Audio

Vocord Phobos Audio is a professional recording system of telephone negotiations: digital, analog lines and flow of E1.

Purpose of the hardware and software system Vocord Phobos Audio:

• Professional record of telephone conversations as a part of multifunction call centers in call centers and dispatching services
• Control of telephone lines security services of the companies
• Quality evaluation of work with clients in sales departments, telemarketing and technical support of business companies.

Main advantage of a recording system of telephone conversations of Vocord Phobos Audio – flexibly scalable geographically distributed architecture which allows to create equally reliable and failsafe systems of audioregistration both for four, and on several thousands of canals.

Because hardware and program parts of Vocord Phobos Audio of completely Russian development, a system considerably wins at cost in comparison with similar recording systems of foreign producers.

Systems capabilities

• Record of telephone conversations about lines and end-to-end listening in real time of unlimited number of channels: digital, analog, E1 flow
• Record from devices: microphones, radio sets, tape recorders, radio receivers
• Registration and decoding of faxes
• Display of attributes of connection (SMDR): name of the channel, direction and route of a call, start time and end of a conversation and so forth.
• Scheduler of record
• Replication on external carriers: automatic and on command
• Improvement of quality of record, shumoochistka
• Export of records in the WAV and AVI formats
• Built-in player
• Search in archive by a number of parameters
• Complete registration of events
• Flexible configuration of user rights
• Full-function remote access

Sources of signals

• Analog telephone lines
• Digital trunk channels of E1
• Linear audio outputs of radio sets, microphones, radio receivers
• Facsimile messages
• Digital subscriber UPATS: Alcatel, Avaya, EADS, Ericsson, LG, NEC, Meridian, Panasonic, Siemens, Samsung, Coral, Telrad, all stations of standard ISDN BRI
• Systems of microcellular communication (DECT): Siemens, Ericsson, Panasonic, Alcatel

Efficiency of implementation

• Detection and information loss prevention in the company
• Documentation of oral arrangements, recovery of a picture of the taken place events
• Proofs for solutions of disputable situations
• Customer service quality evaluation
• Support of corporate standards of negotiating
• Monitoring of technical condition of telephone lines

Advantages

Unlimited scalability

The client-server architecture of Vocord Phobos Audio allows to create the geographically distributed systems of audioregistration with almost unlimited number of channels and archives to 10 million records.

The control system and telephone recordings of Vocord Phobos Audio is increased by simple increase in number of servers, without stopping works of all system of audioregistration. In case of failure of the separate server it will not influence system operation in general.

Safety of data storage

In a recording system of telephone conversations of Vocord Phobos Audio it is recorded events: from removal of records to system events.

For any perfect action it is possible to configure the notification: in the form of the message, a signal, e-mail or the SMS.

The number of users or user groups in a system is not limited. Their rights are configured to within each attribute, the folder or action.

Data of the audioregistrar can be replicated on external carriers in the manual and automatic modes.

Simplicity and convenience of work

The intuitive interface of attendant workstation allows to look for, listen, replicate, to export, comment and delete quickly records, both in manual, and in the automatic mode.

Physical channels in a recording system of telephone conversations can be integrated in logical by sign, to the convenient user. Certain physical express speaker circuits integrate in one logical link over which it is possible to perform the set operations. For example, at activation of one of physical channels automatically to begin record on all channels included in a logical flow.

The system of an audio recording supports full-function remote access – through a local network or the Internet.

Special means of digital processing of a signal help to solve a problem of noises during writing, such as noise to lines or a background conversation in the room. The program of record of telephone conversations makes a shumoochistka in real time and also it can be managed manually.

For improvement of quality of record it is used:

• Module of adaptive broadband/narrow-band filtering
• Frequency multiband graphic equalizer
• Module of automatic leveling adjustment of a signal (ARE)
• Shumoochistka in the Vocord Phobos system
• Open program interface

The open interface of the Vocord Phobos Audio system helps to integrate it with third-party programs and to create the project solutions under the order optimized under needs of the customer and to use as a recording system of telephone conversations at office, bank, large corporation.

Specifications

2014: VOCORD Phobos updating

On August 26, 2014 the Vokord company updated a hardware platform of a product line of VOCORD Phobos intended for telephone recording and the IP telephony connections.

The updated VOCORD Phobos product line provided by the products VOCORD Phobos Audio VOCORD Phobos IPtel and VOCORD Phobos PBX, will include the new devices intended for record and storage of audiodata: the supercompact audioregistrars of new generation using a digital computer network of Ethernet for information transfer.

The new audioregistrars which are logging in VOCORD Phobos have several advantages. Among them there is use of PoE technology (Power On Ethernet) for a power supply of the device, convenient physical characteristics: small weight and compact size.

New devices will be presented at the market in different form factors: in the form of payments for installation in the computer or phone and in the form of self-contained units.

Within updating of a hardware platform of a product line of VOCORD Phobos specialists of the company Vocord implemented new opportunities for telephone recording in solutions VOCORD Phobos PBX and VOCORD Phobos IPtel.

In the VOCORD Phobos PBX system became possible - to write telephone negotiations from several automatic telephone exchanges at the same time.

In the solution VOCORD Phobos IPtel the possibility of an audio recording from the communicating program Microsoft Lync is implemented.