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Project

"Compass windows" connects offices by means of cloud automatic telephone exchange

Customers: Compass windows

Nizhny Novgorod; Consumer goods

Contractors: ITLab
Product: IP ATC Oktell
На базе: Oktell Call-center

Project date: 2014/05  - 2014/07

On July 30, 2014 the Aypimatika company announced the project of upgrade of the PSTN and consolidation of remote offices in a telephone network of the enterprise with a unified number plan, the voice menu, a call recording and integration of a telephone network into the specialized program - by request of Compass Windows company. The contractor in the project ITLab company.

Project Tasks

In the list of project tasks:

  • round-the-clock monitoring of the server of telephony,
  • management by means of the web interface,
  • independence of operation of the server of local providers of the Internet,
  • reducing costs for communication between offices,

Project Results

The automatic telephone exchange of Oktell is set on the virtual server of the operator [[| data centers. 32 operators at 13 remote offices in 11 cities of the Nizhny Novgorod and Vladimir regions are connected to the server.

Analog telephone lines are connected to automatic telephone exchange of Oktell with the help of telephone analog Hanlong Unicorn 3112 SIP adapters. Communication between the server and offices is implemented under the SIP protocol using the Yealink SIP-T18 phones. Several departments are connected via the VoIP-GSM-gateways Yeastar NeoGate and Hanlong Unicorn SIP adapters.

For cutting of costs for outgoing communication with mobile numbers of clients the SIM card of MegaFon operator is connected to automatic telephone exchange of Oktell. Integration with the specialized software package altAwin is configured.