Bashinformsvyaz upgraded call center

On September 19, 2014 the CTI company announced completion of complex works on upgrade of call center by request of Bashinformsvyaz company.

Project Results

The CTI company implemented the complete solution on upgrade of call processing and monitoring of data of the contact center expected 125 operators. Works on transfer of the TsOV servers on the virtual platform with updating of the version of UCCE to 9.0 are carried out. Within the project underwent also updates of subsystems of intellectual routing of calls with preserving of the current number of jobs of operators, the interactive voice reference of Cisco IP IVR, outgoing call-down of CTI Outbound and a subsystem of an automated workplace of CTI Agent Desktop operators. The centralized system of statistics and reporting of contact center of Cisco Unified Intelligent Center 9.0 is installed.

The works performed during the project helped Bashinformsvyaz company to optimize processing of incoming calls, to organize reporting system and monitoring of calls.

"This project will allow us to optimize the business processes connected with call processing, it is essential to cut down financial expenses", - Oleg Scriabin, the commercial director of JSC Bashinformsvyaz noted.

"We are glad that the solutions implemented by CTI company are demanded and continue to develop together with growth of business of the operator. The services rendered based on TsOV help to react quickly to wishes of subscribers and to improve service quality", - Dmitry Mironov, the director of work with CTI telecommunication companies emphasized.