United Card Services automated business process management using the solution Comindware Tracker

Choosing a Solution

Development of customer relations is key strategic direction of business of UCS company. With increase in the entering flow of clients and expansion of geography of activity of the company it became more difficult to manage multistage processes on connection of services trade and the Internet of acquiring. Need to control all stages of passing of the request: before the actual installation of the POS terminal at the enterprise demanded implementation of effective solution on automation of this process from the moment of receipt of the appeal of the client to the company.

Project Progress

UCS used the Comindware Tracker platform for automation of the processes. Comindware Tracker organically connects in the uniform place of a task, contractors, data and documents, complementing them with the formalized business process. Thanks to the intuitive graphical interface of setup, Comindware Tracker allows to reduce dependence on IT department at setup of business processes under needs of department. At the first stage based on the Comindware Tracker platform the customized solutions for internal software products of UCS company were created, and the takzhebyla is developed multifunction LeadManagementSystem (LMS) that allowed in 5 to razsokratit institution time in the system of the new client. The next stage carried out integration of the LMSS system mezhdunarodnymiplatezhny sistemamivisaimastercard.

Before start of the LMS system each request from the client had to pass a little etapovruchny processing: sales department, department of maintenance, department of security, etc. therefore the main advantages got in the course of implementation of new technology became: a) introduction of a single system of control of requests, and respectively, possibilities of control of work of employees and interaction between divisions of the company; b) automation of process of an obrabotkiya of data validation. Now the LMS system allows to process more than 3000 requests a month, and supports simultaneous operation of 150 employees. By October to a system it is going to connect 35 regional branches is more 600-t specialists.

Result

Thus, automation of business sales process based on the solution Comindware Tracker allowed: Implement a possibility of a prevrashcheniyalid from "an asset of the seller in a company asset. Receive a uniform point of inputs process of work with clients for the account:

• integration with the internal accounting system of MerchantManagementSystem (MMS);
• integration with International payment sistemamivisai MasterCard for automatic check of clients on security;
• integratsiis accounting systems and installations of POS terminals;
• constructions of the single interface which allows the existing clients to send requests through Personal account of UCS for implementation of razlichnykhizmeneniye in a profile and activity of the company and to send to referral partner banks requests for connection of services.

Create the "transparent" and clear reporting. Increase convenience of use.

"For us implementation sistemylms – the thought-over and natural solution. Results of the first month avtomatizatsiipotrebovat from our clients of change of the developed habits and approaches to work. Besides we had to overcome some objections connected with an ikhnezhelaniye an osvaivatnovy format of interaction. Nevertheless, during input of a system in trial operation, our employees and partners highly appreciated these innovations. Also the result is important: institution time in bazudanny new kliyentovsokratitsya by 5 times (from 5 days to 1 working day), besides considerably increased proizvoditelnostvsekh the divisions involved in process. We already successfully implemented LMSV a number of branches and we are going to cover all regional network prior to the beginning of 2015", – Elena Vinogradova, general direktorzao "United Card Service (UCS) notes.

"Combining simplicity of implementation and flexibility of modeling of processes, Comindware Tracker provides a possibility of optimization and scaling of business operations, tracking of the status of processes in real time, performance improvement of a command and efficiency of internal interaction, as based on own Comindware environment available in a cloud, and for installation in the company — Maxim Tsyplyaev, the founder and the president of Comindware company noted. – Thus, the solution Comindware Tracker forms a single system on performance management. We are glad that our solution increased efficiency kompaniiucs and we hope for further effective cooperation with our colleagues".