Bpm`online ITIL service

bpm'online ITIL service is a product line for professional management of service.

On November 11, 2014 the Terrasoft group provided bpm'online ITIL service.

Program window

Advantage of a system — the reference business processes corresponding to the recommendations of ITIL v.3 library.

The product simplifies management of the directory of services and processes addresses from applicants, helping the employee of service Service Desk from the moment of registration of the address up to its complete permission and closing.

As a part of a line of bpm'online ITIL service two software packages with different functional set: operations and transitions.

operations

The packet of operations is intended for the companies for which automation of operational processes of service Service Desk is necessary. In its structure management of different types of events: from addresses to problems.

transitions

The packet of transitions is focused on the enterprises of medium and large business, with a large number of personnel in customer service and department of IT which keep account of service assets, plan changes, manage release and deployment of new releases.

In products the analytics block is considerably expanded.

Advantages

• The panels "Quality of Providing Services", "Efficiency of Service Service Desk", "Instant Picture of CMDB" include all necessary metrics for the fast analysis of level of the provided service and decision making. Infopaneli can easily be replenished with new diagrams or indicators.

• Reference process Incident management gives the chance to significantly reduce time of processing of addresses. Automatic registration of the address by e-mail is provided in procedures of process, the matrix of routes is created, the system of notifications is customized. An automatic form of feedback from the consumer of services - the reliable tool of quality evaluation of service.

The line of bpm'online ITIL service contains all innovations of the bpm'online 7.4 platform:

• the master of processes modeling business processes of the user without knowledge of BPMN
• user preference of diagrams and results,
• CTI panel for accomplishment and call acceptance in a system.

In addition, set of improvements in the system interface: during the work with the schedule, a communication panel, library of processes.

operations packet cost from 950 rub/month for one user (only SaaS), transitions - 2150 rub/month for one user (in a cloud) and 33,950 rub/users at deployment on resources of the enterprise (on premise).

2015: There was a release of bpm'online ITIL service 7.5

On March 23, 2015 Terrasoft submitted the new version of a product line for professional management of service — bpm’online ITIL service.

As a part of a product the single window which gives the chance to the staff of service Service Desk to increase the processing speed of addresses, expanded instruments of administration and an application tuning is implemented.

Screenshot of the program window, 2015

In the single window available in transitions packet, all necessary tools for work of the employee of the first support line accumulate:

• queue of processing of addresses,
• communication panel
• current performance indicators.

At the same time the head receives tools for setup of rules of formation of queues and can easily plan and control work of all command.

All tools to setup and administration of bpm'online ITIL service are available in the uniform Designer of a system. The designer was replenished with the master of mobile application, other tools for change of structure of sections and appearance of a system. Possibilities of synchronization with LDAP are updated. The new concept of administration allowing to distribute access taking into account an organization structure of the company and functional roles of employees is implemented.

In release of the new version of bpm'online ITIL service the possibility of fast start of work with a system is implemented — now users for 30 days can work for free in a product, using all functionality of the application. It is possible to connect an unlimited number of users to a system to estimate advantages of joint work.

The free 30-day version of a system is available to all packets of bpm'online ITIL service:

• the packet of operations is intended for the companies for which automation of operational processes of Service Desk is necessary;

• for the companies which manage a full stroke of design and conversion of services transitions packet will become the ideal choice.

After 30 days of use of the free version the client has opportunity to purchase a product and to continue to work with the data and settings.

Representation of bpm'online ITIL service, 2015