City-call changes a technology core of contact center

On November 13, 2014 it became known of migration of the company-atsorsera - City Call contact center on the Naumen Contact Center platform.

Project Tasks

The software solution used earlier for service of the entering and outgoing projects badly coped with the growing loadings, did not get a maturity and functional completeness. Some problems of contact center had to be solved in the different systems.

Project Progress

The City Call company completed the first stage of the project of migration on the Naumen Contact Center platform.

The first stage of transition to the platform from NAUMEN was completed by automation of 70 operator places. Actions of migration are conducted by City Call independently, without involvement of engineers of NAUMEN. Until the end of 2014 the management of City Call is going to connect to the system of 70 more operator places.

Andrey Bikeev, the head of department of telephony of City Call, noted: "We service more than 300 hot lines therefore for us it is very important to provide the round-the-clock availability of contact center. With Naumen Contact Center we feel much more surely. A system works like clock-work even during the periods of peak loads. There is a separate wish to note the level of technical support. All issues are resolved very quickly and qualitatively".