The Perm Chamber of Commerce and Industry upgrades services of communications

On December 2, 2014 the Mango Telecom LLC company announced the beginning of providing cloud communication services to the Perm Chamber of Commerce and Industry (the Perm CCI).

Project Tasks

The purpose of start of cloud services - improvement of work of Chamber and quality improvement of customer service and partners.

Earlier for customer relation and partners 25 fixed phone numbers were used. The need for such quantity of points of communication was caused by the scale and vigorous activity of the organization: the member and customer base of Chamber – more than 5 thousand organizations.

The management of Chamber made the decision on implementation of a modern system of telephony in 2014.

"We studied functionality of different communication systems and stopped the choice on resheniimango office. Now the test stage of all options and services is not completed yet, but in general we are happy with acquisition. Our partners and clients are the people of business who are highly appreciating the time and it was essentially important to us to increase efficiency of service. Now we are sure that none of our partners will remain unattended also timely consultation of our specialists. Besides, we received additional tools for the analysis of activity of divisions of Chamber that is also very important for us", – Marat Bimatov, the president of the Perm Chamber of Commerce and Industry told.

Project Progress

Within the signed contract, in the Perm Chamber of Commerce and Industry are connected

• virtual PBX
• office Mango-ofismango call center (two hundred-channel phone numbers, 80 SIP telephones).

Project Results

The complete solution provided to the customer an economic and high-quality communication and allowed to estimate the potential of the IP telephony and cloud business applications.

Along with product introduction of Mango office the special customer relations department supervising interaction with partners, accepting and controlling the main flow of the entering and outgoing calls which total volume reaches 1800 calls a day is created.

Management of the Perm CCI had an opportunity of control of work and training of employees, the additional indicators connected with quality and regularity of communications are entered into the system of their motivation.

The virtual PBX and call center keep a call recording, consider start time and the terminations of the working day of specialists, total attendance time to lines, quantity of the received and missed calls.

For December 2, 2014 two offices of the customer in Perm, branches in the cities of Lysva and Tchaikovsky are connected to Mango office services.

"The cloud solution of Mango office provides tools which help to get rid of the missed calls, to increase service quality and to stimulate the professional growth of employees. Besides, at small investments it allows to create a reliable and flexible communication framework which supports the enterprise at all stages of development, – during the opening of branches and creation of new divisions, at changes of an inner organization structure. We hope that the Perm Chamber of Commerce and Industry will fully estimate advantages of a cloud system of communications which will help it with the activity, major for all Perm region, – formation of the favorable environment for development of an entrepreneurship", – Darya Yefimova, the head of Mango Telecom branch in Perm noted.