CallBox Contact-center

Callbox is the platform allowing to organize replacement of old automatic telephone exchange (poor functionality, expensively to service, capacity on a limit, failures in work, difficult setup, security questionable, are not present ability to integrate, paid expansion) and to create full-fledged Contact-center with the minimum costs and the increased functionality.

Advantages:

• The web interface - simple setup via the web interface without specific knowledge. A call recording - with an opportunity to listen and download.
• IVR and voice services - the voice menu of your company, without restriction of quantity of branches and setup via the web interface, voice mail.
• Personal account - for setup of readdressing and viewing statistics of the calls.
• Statistics of calls - graphic and tabular reports on calls with filtering by different parameters.
• Conferences & Video are ringing - collective meetings.
• Billing & Faxes - the expense accounting on communication on employees, departments and lines. The fax delivery via the interface, storage of faxes or acceptance on an e-mail.
• Notifications & Monitoring - display of loading of the server, control of work of trunks, subscribers, notifications on an e-mail.
• Integration & API - CRM, Help Desk, ERP, billing, databases, the Active Directory, etc.

Installation on your equipment or delivery together with the server is possible. Reliability of 99.99% - trouble-free operation on high loads and reservation. There is all necessary - wide functionality, connection of the equipment of different vendors, integration. A pilot command - in 5 years more than 300 projects on implementation of the IP PBX are implemented.