| Customers: Ekaterinburg electric grid company (EESK) Contractors: Mayasterisk (myAsterisk) Product: CallBox Contact-centerProject date:
|
The reasons of replacement with the operating automatic telephone exchange:
- The station was implemented for a long time and did not meet the increased modern requirements. The cost of its upgrade exceeded the acquisition value of modern UPATS.
- The solution CallBox Contact-Center from Mayasterisk allowed to work with remote substations using specific protocols, such as ADASE and BRI. CallBox Contact-center allowed to use the system of synthesis and speech recognition and to ensure trouble-free operation in rezhimehot swap.
- Implementation happened within 5 days and took place without notes. All wishes were considered and implemented.
- Configuration:
- About 500 subscribers connected directly using IP phones, communication with remote substations, connection with five distant exchanges of different producers.
Bryzgalov Alexey, head of UIT: "Implementing solution from Mayasterisk allowed us not only to enter seamlessly the general telephone network, using specific communication channels, but also to implement Contact-center on 10 operators and the warning system. We are going to expand functionality on the organization of a selector and conference circuit"
| The site content is translated by machine translation software powered by PROMT. The machine-translated articles are not always perfect and may contain errors in vocabulary, syntax or grammar. Read original article If you find inaccuracies or errors in the results of machine translation, please write to editor@tadviser.ru. We will make every effort to correct them as soon as possible. |