"The agency on collecting of debts" automates processes of interaction with debtors

On December 16, 2014 the NAUMEN company announced system implementation of Naumen Contact Center in the collection agency "ASD". Works in the project were performed by specialists of NAUMEN.

Project Tasks

For process optimization of debt collection, increase in efficiency of collecting of arrears, in the company process of outgoing call-down on the platform of the solution Naumen Contact Center is automated.

"At a stage of the choice of the software solution we considered proposals of different suppliers. However the choice was stopped on NAUMEN as the offer of vendor best of all conformed to our requirements — costs, to terms, functionality, simplicity of service, and, the main thing, whenever possible technical implementation — start of a system on the "thin" clients used by us. It allowed to accelerate implementation as it was not necessary to spend time for purchase of the new equipment and the related procedures for selection of the budget and other processes — Sergey Kostin, the operating officer of ASD company said. — The software is used by us under lease. Thus, we managed to start the standard project on an industrial system with the minimum budget and in a short time".

Project Progress

At the first stage of the project 15 jobs are automated. The ASD company considers, as a result of implementation of Naumen Contact Center the purpose - increase in efficiency of return of debts, it is reached:

• it was succeeded to increase sociability on earlier not contact clients
• increase collecting on this category of debts by 30%.

Project Results

Operators work with high degree of employment (occupancy) — at the level of 80%. The reporting implemented in a system allows to control behind quality of processing of calls, duration of a talk and to adjust as required performance measures.

"We were faced by a task to perform project works in a short time. The main functionality of a system was started in five working days, further within a week all necessary tunings were performed. The customer received in the order the convenient tool allowing to make automatic call-down taking into account time zones, to make several attempts of dialing to number, to prepare the reporting, to load and unload data. The implemented tasks of the project promote increase in efficiency of work with debtors", – Alexey Podoprigora, the project manager, NAUMEN noted.