By Microsoft System Center Service Manager it is implemented in Transoil

Project Description:

The computer park of the transport and logistic Transoil group contains several hundred pieces of equipment located at the central office of St. Petersburg, ten branches through the whole country at the Moscow office and also four subsidiary companies. Service of such quantity of jobs takes group of three specialists of the support department of users which is a part of department of operation of the IC in Transoil Group.

Project Tasks:

One of tasks of this group is ensuring working capacity program and the hardware of the company. In the course of daily work our department even more often began to face a negative because of opacity of a situation in the solution of requests of users and lack of guarantees of their final accomplishment. Possible options of a way out came down to need of automation of work with requests of users about incidents. System implementation of such class is a complex task therefore Transoil resorted to the help of integrator, Soft management company behind development and deployment of a similar system.

Project Steps:

At the first stage to us developed a demonstration operation algorithm with incidents. The algorithm of processing of an incident assumes a number of automatic actions for which implementation it was offered to us to unroll web service Orchestrator in addition.

At the second stage of the project servers were deployed, integrated with the Active Directory and Microsoft System Center Configuration Manager. A system was tested and successfully implemented on the Microsoft System Center Service Manager 2012 R2 platform.

Effect of the project and response of the customer:

A system on incident management was started and is in process of filling and "running in". Presumably, that this solution will allow to automate routine transactions, to increase number of the executed requests that in the end result will help to create a clear picture of workflow of support department of users at the management and the staff of the company.