Home. Business" provided with telecommunication services "Capital Service"

December 19, 2014. The federal telecom operator "Business" in Nizhny Novgorod provided to Дом.ru with telecommunication services the Capital Service company specializing in rendering services of call center.

Choosing a Solution

The geography of the calls made by call center operators Capital Service covers five cities of Russia: Voronezh, Volgograd, Nizhny Novgorod, St. Petersburg, Yaroslavl. For profitable calls to these regions "Business" offered Дом.ru a packet of minutes on long-distance calls. The proposal of the operator allowed not only it is essential to reduce costs for a domestic long distance communication, but also to increase quantity of the made calls. Further the Capital Service company plans expansion of number capacity for 50 new directory numbers.

Project Progress

Initially work of call center was built based on mobile services that significantly affected transmission quality of the speech and efficiency of operators. Besides, to receive statistics of calls at the mobile operator, call-center managers needed to make the separate request taking essential time. Now, thanks to opportunities of a personal account of corporate client "Дом.ru Business", supervisors of call center got the round-the-clock access to statistics of calls that allowed to estimate quality of work of operators in real time on the basis of the analysis of audio recordings of a talk. In addition using a personal account "Дом.ru Business" call-center managers can manage tariff plans, numbering and other services and also to obtain all necessary information on the account status and to use possibilities of electronic document management.

Result

Connection to services "Дом.ru Business" allowed to build a single system of telecommunications, to improve process of service of the entering and outgoing calls and also to increase efficiency of operators. At the same time all options of modern corporate SIP telephony are available to call center agents: multichannel numbering, flexible routing, voice menu, transfer and readdressing of calls and also technical support of specialists "Дом.ru Business" 24/7.

The operator provided more than 100 numbers of SIP telephony and packets of minutes for commission of long distance calls which allowed to optimize communication expenses and to effectively organize work of call center operators.

"High quality of communication, clearness of a signal and lack of failures are pacing factors in work of call centers — Elena Ventslavovich, the development director " noted Дом.ru Business". — We are glad that the enterprises providing service in the field of processing and call services select our communication services conforming to these high requirements. For stable work of such companies we propose flexible and scalable solutions on installation of telephones to business and also packets of minutes on the international calls to stay in touch with clients irrespective of circumstances".

Representatives of the company integrator reported TAdviser.