Telecom Express: A call from the website

In January, 2015 the Telecom-Express company, the outsourcing contact center (OCC) in Russia, started service – "is ringing from the website" which will allow customers of the company and their clients it is essential to save expenses on telephone communication.

Service "it is ringing from the website" allows clients of the companies to contact a client service without use of phone. Communication is performed via the Internet, and only the microphone and earphones which equip the majority of modern computers are necessary for a conversation. It is enough to client to click on the special button "call from the website" posted on the website of the company then there will be a readdressing of a call to contact center and automatic connection with the operator. The service is expected first of all active Internet users who often use Skype and other similar services.

To end consumers service "it is ringing from the website" will allow to contact a client service the company from every spot on the globe, and to the companies – to cut down communication expenses, having provided at the same time an opportunity to provide high-quality customer service in other countries of the world. The service is especially demanded by client services of airlines, travel agencies, the enterprises of e-commerce, customer services of the producers performing consumer support in the CIS countries.

In a current economic environment most of telecom operators raise rates for service of a non-charge call 8-800 that forces many companies to refuse for the purpose of cost optimization these numbers, without providing thereby free access to services for the consumers. As a result service quality decreases and customer satisfaction level falls that affects loyalty and sales.

Levina Anastasia, the Head of Department of customer service Telecom Express, noted: "Service "it is ringing from the website" expands geography of service of our customers and erases borders between the client and the company. The convenience and simplicity and also an economic benefit do service very demanded. The subscription fee for use of service is fixed and the unlimited volume of calls includes. It allows the companies to plan optimum the budget without risks of growth of expenses on the telephony services connected with surges in activity of consumers".