BPMonline Telecom

Within the project the following tasks were solved:

• automation of work of the sales manager from the moment of the first contact with the client before agreement signature;
• business process automation of connection and shutdown of services to subscribers;
• organization of maintaining directory of services, bases of numbers and IP addresses of the company;
• formation of the diagram of the planned connections of services to clients taking into account labor costs for the specified period;
• the analysis of results of work of managers of commercial department by one-time and monthly payments of clients;
• creation of a common information space for commercial and technical departments of the company.

Feedback

"We stopped the choice on the BPMonline Telecom system for two reasons. First, the functionality of the solution considers industry specifics of telecommunication companies, secondly, a system allows to automate end-to-end business processes of the telecom operator. Implementation of the CRM project will help City-Telecom to accelerate process of connection and to improve customer service quality", – Panina Evgenia, the chief of the sales department of City-Telecom comments.