Olimpstroyservice, ASK (First BPM Form)

ASK "Olimpstroyservice" is engaged in construction and repair of elite housing. Owners of business know how their clients in everything, whether it be finishing materials or service quality are selective and pretentious. In the current situation when each transaction worth its weight in gold, clients pay special attention to harmonious team work. However according to the results of a financial period it became clear that nearly a third of potential clients "fall off" after the first address. The company management addressed to First Form to define a weak link in a chain of the conclusion of "gold" contracts.

Specialists of First Form booked audit of workflows and revealed a number of "blind" zones in management work. In particular, all data on partners and clients were stored in separate Excel files. The employee of sales department did not manage to respond to the request of the buyer under the agreement or the estimate in time, and sometimes just forgot to call back after the meeting with the potential customer. Together with experts of First Form the block of the tasks connected with sales management and control of execution of instructions was formalized and automated.

Today with First Form 2 offices, more than 70 users of ASK "Olimpstroyservice", including a control link and also territorially removed managers work at objects, foremen and employees of a warehouse. All information materials of engineering services, services of engineering control, the photo of objects, etc. are submerged in a system. Here primary documentation is processed thanks to what load of accountant officers considerably decreased. Now any responsible manager having primary skills of ownership of First Form can how independently to issue the agreement, and to get access to it, avoiding the appeal to paper archive. Data automatically appear in the accounting system, at the same time need for training of all responsible persons in primary skills of work for the specialized accounting system disappeared.

For half a year after start of a system in commercial operation it was succeeded to increase twice performing discipline, the solution of priority instructions accelerated for 40%. Having delivered order in First Form, the management is sure that it will be executed with an absolute guarantee and in time. And in case of any violations it is always possible to take timely corrective actions. Any assigned task will not remain unaddressed.

The main result of system implementation - decreased risk of loss of information about clients and partners by 80%. All relationship is on a centralized basis conducted in First Form.

We ceased to lose clients as we can instantly lift all history of communication with the customer, from the first acquaintance before "turnkey" commissioning of the object and show how attentively we care for its interests — Sergey Goncharov, the Chief information officer of ASK "Olimpstroyservice" said.