Freshdesk helpdesk

Freshdesk is the cloud support system of clients (helpdesk) focused on small and medium business and allowing to increase efficiency of customer interaction and to optimize expenses on their support. One of the most important differences of service from competitors is simplicity of the beginning of work and use. Freshdesk allows to process effectively the requests arriving from clients on a set of different channels: email, website, phone, chat, mobile application, Facebook or Twitter. A system gives the chance to easily create a self-service portal and the knowledge base, contains convenient mechanisms of automation and allows to configure flexibly all process of support under needs of the customer taking into account a type of activity.

Besides, Freshdesk is technical support in which game mechanisms are used. Each request gives to agents the chance to score points and in process of growth of level to win prizes that it is designed to brighten up routine work and to considerably increase performance. Thanks to this functionality the company management can trace as the department of technical support works and to identify the best workers, motivating at the same time all collective on achievement of the delivered business objectives.