Efsol: Stream

The stream - the tool of the organization and control of work of sales department.

Automation circuits

• Organization of sales department.
  • the Head receives the tool which allows to distribute and control loading of managers, to plan actions and to delegate tasks.

• Active search of clients.
  • the Sales manager receives a full range of the tools necessary for implementation of a cold pro-ring: contact base, client's card, scenario of a conversation, questionnaire and information on a product. An opportunity to make calls directly from service is also provided.

• Maintaining customer base.
  • the Contact base for active sales by the industries and regions is built in service. The base undergoes three-level testing for relevance and accuracy of the information. An opportunity to fix all information on the client, to save the history of relationship is provided.

• Advertizing campaigns: planning and control.
  • Service has the functionality necessary for planning advertizing actions and assessment of their efficiency.

• Analytical reporting.
  • the Built-in flexible reporting system allows to obtain quickly information necessary for acceptance of management decisions.

Effect for business

• Centralization of the customer base.
• Safety of information.
• Execution of arrangements with clients.
• Exception of losses of the entering interests.
• Setup of business processes.

2015

EFSOL released the Stream of version 2.0

On April 10, 2015 Efsol company "EFSOL: Stream 2.0" - a robotic CRM system.

According to developers, "EFSOL: Stream 2.0" minimizes participation of the person in filling of the reporting. All functions of a software package are based on the principle of robotization.

"The modern Russian market is oversaturated by CRM systems which from each other differ in nothing. "EFSOL: Stream 2.0" – the innovative solution which does not have analogs neither on domestic nor on western the markets. Now sellers will be able to concentrate on sales, a system itself fixes all business activity", – Ilyas Zinger, the founder of EFSOL company said.

The robotic complex can be set as addition to any CRM system or to use separately, without binding to it.

For April 10, 2015 the product performs functions of "An electronic reception". It automatically filters incoming correspondence, defines the status of the client – "acting" or "new", creates tasks and assigns them to competent employees.

The software package processes each client request in seconds, then creates a reminder to the manager about the task set for it. "EFSOL: Stream 2.0" not only resolves operational issues, but helps to manage sales.

In a software package it is easy to trace evolution of requirements, process of problem definition and further information exchange. While the standard CRM system forces to fill manually forms and reports, development of Efsol company executes a part of duties of the employee in the automatic mode.

"EFSOL: Stream 2.0" facilitates process of connection with subscribers worldwide. Developers of a software package increased the speed of integration of the CRM system and the IP telephony.

"Program 1C where the IP telephony is usually integrated, stands up to 20 subscribers. It is slightly more than calls, and a system suspends, – Ilyas Zinger told. – Our software product supports more than 350 subscribers – trouble-free and communication breaks".

The complete contact card of the client opens quicker and that reduces time of processing of a call, and connection happens almost instantly. "EFSOL: Stream 2.0" simplifies the routine procedure of "cold" calls. Now it is not necessary to collect in the manual mode information on Internet resources.

In the version "EFSOL: Stream 2.0" is added functionality:

• subsystem Workplace:

• • display of any document types and documents on several employees of division in the calendar of commission of mailings
  • removal of partners from future mailings

• subsystems "Search of clients", Sales:

• • creation of sheets of call-down on the basis of any reports
  • adding of any reports in the Sales interface

• subsystems Telephony and "Electronic reception":

• • use of the new mechanism of processing of e-mail on the basis of rules at in work as an electronic reception
  • restriction of outgoing calls from 1C (by any criteria)
  • settings of readdressing for mobile
  • loadings and listenings of conversation recordings
  • fixing of the phone number from history of calls for the partner or the contact person

CRM analyzes dialogs

On November 11, 2015 the Efsol company announced input in CRM of the program robot for the analysis of dialogs and control of customer satisfaction of the company.

Service operates on the platform of the server of telephony Asterisk, service 42clouds.com (will transform audiofiles to the format compatible to API of recognition and creates dialog of a conversation), API of search systems.

Developers calculate, the new product will help the companies to hold clients, drawing attention of managers to problem communications. The technology, according to them, will help to hold up to 23% of clients who can potentially be dissatisfied.