AVS Crystal

Automation of a customer relationship management process in AVS Kristall LLC using the "1C: Trade Management and customer relations (CRM)" system

The Following Functions Were Automated:

• Purchases (supply) and vendor relationship management
• Settlement with suppliers
• Vendor relationship management
• Customer relationship management (CRM)
• Sales management, logistics and transport (SFM, WMS, TMS)
• Sales (sale), service, marketing
• Analysis of sales of ABC/XYZ
• Wholesale
• Order placement of buyers
• Sales planning
• Pricing, price lists

Maintenance:

• Consultation on methodical questions of work with the program of 1C is performed
• Consultation on technical issues of work with software products of 1C is performed
• At the request of the user the selection of consulting and methodical materials from an information system of the ITS PROF is performed

The Following Tasks Were Performed:

• Consultations on the choice of the software and options of its maintenance
• Sale of the selected software products
• Delivery of software products in office of the customer
• Software installation on the customer's computers
• Collecting and requirement analysis of the customer to an automated system
• Planning of stages of works, drawing up job schedule
• Initial settings of standard/industry solution (program) to start accounting
• Input of opening balances / the help when entering opening balances
• Data transfer from the previous automation systems
• Individual training at office of the customer