"Sviaz-Bank" and NAVAT integrated payment system from corporate CRM

On April 14, 2015 it became known of the project of NAVAT company and the Sviaz-Bank - joint development of the integration solution Siebel Money Transfer Gate (Siebel MTG) between Oracle Siebel CRM and Payment system of BLIZKO bank.

Office "Svyaz-Bank", 2013

Project Results

The solution allows to execute all range of transactions with money transfers of the BLIZKO system of a single window, including sending and issue of money transfers, transfer search, predesign of cost of translation.

Using Siebel MTG process of filling of a form of transfer as there is an opportunity to use the forms given the CRM system for automatic filling considerably became simpler.

Data on senders and receivers of transfer are included in Oracle Siebel CRM that provides opportunities for conducting cross-sellings, promotes quality improvement of information customer service.

"We headed for unification of all front office transactions long ago and are sure that in a point where the client communicates with bank, there has to be only one system. Such approach allows to unify work of employees and to reduce operational risks from use of a set of systems. Deep integration with BLIZKO Payment system became possible thanks to the hi-tech modern platform built based on SOA technology which was provided by our partners from the Sviaz-Bank", – Ivan Sergeyev, the CEO of NAVAT noted.

"The solution Siebel MTG successfully passed certification and test on our standards that confirms lack of technology problems.  We see the task in making BLIZKO payment system more available and simple in use. The services of BLIZKO payment system integrated into Oracle Siebel CRM will allow our partners even quicker and more qualitatively to service clients", – Evgeny Kosenko, the deputy manager of payment system of the Sviaz-Bank of BLIZKO told.