Individual entrepreneur Mironov Nikita Aleksandrovich

1. Implementation, administration, migration on ServiceNow ITSM Suite, including integration at a basis of Service-Now MID Server, Web Services, Scheduled Import Sets. This my main activity. I am certified by servicenow as System Administrator, Implementation Specialist and the trainer. I will be glad to help not implement any processes of this remarkable product, but also to share Best Practices with your administrators.

2. Programming of reports with difficult logic in the environment of MS Reporting Services (KPIs, modeling and calculation of working time and use of the IT resources of divisions, assessment of speed of reaction of support groups, time spent on permission of incidents by support groups, etc.). This product from Microsoft in combination with profound knowledge of SQL helps "model" any reports.

3. Implementation, administration of HP of Open View Service Desk 4.5. And if you were bothered by the Stone Age (the last time of HP OVSD in 2008 worked), then it is ready to help to move to service-now :)