Microsoft Lync simplified communications in Accenture

May 12, 2015. The Microsoft corporation announced implementation of Microsoft Lync 2013 in Accenture company.

The enterprise applies technologies of Microsoft since 2007, and since 2011 used Lync 2010 as the corporate means of communication, message exchange and file transfer. Implementation of the version of service, Lync 2013, allowed to create the communication network which integrated offices in Europe, Africa, the Pacific Rim and America. In the nearest future 130 thousand users in India will also be connected to a system.

Today 59 thousand employees of the company use Lync as telephone communication. Communication service routes calls through Lync Server and assigns to the user the permanent phone number that allows to stay always in touch with clients and customers. Remote work became even more effective thanks to Lync Enterprise Voice because managers can work at office of the partner or at an action now and at the same time to be available by the working phone number.

Staff of Accenture received the convenient tool for a video conferencing: using Lync they hold more than 242 thousand meetings a month. Besides, Lync equally well and steadily works on the PC, tablets and phones therefore 61 thousand workers use mobile version of service on more than 100 thousand personal devices running Windows Phone, Android and iOS. Also communication with clients became simpler and more effective: the Lync web application allows to join the meeting organized by employees any Accenture, having only followed the link. According to the management, that participants of such meetings can see each other persons, even being on different continents, considerably increases quality of cooperation and leads to increase in profit of the company.

Use of Microsoft Lync 2013 by Accenture company allowed to cut down communication expenses for 83%, gave to employees the chance at any time to communicate with colleagues from other cities, improved their partner relations and clients and also modified a working space, having reduced the cost of lease of offices. The flexible and convenient system of communications in use increased loyalty of personnel and their productivity, representatives of the company integrator reported TAdviser.

"Microsoft Lync – the tool, crucial and absolutely necessary for our business, which in a root changed how employees communicate with each other, – Thomas Brass, the head of department of production technologies and means of joint work noted. – Besides, the service is convenient for users and seamlessly is implemented into other solutions of Microsoft".