"At the same time" transferred support of IT infrastructure to outsourcing

On May 27, 2015 the Servionica company announced the project of technical support of shops of Zaodno company. 27 shops are transferred to outsourcing service.

Project Tasks

The format of retail chain stores requires the uniform centralized infrastructure ensuring functioning of each outlet and business in general. Solving this problem the Zaodno company selected Servionika.

Zaodno network, 2014

"The stage of formation of retail chain stores of Zaodno fell on the period, difficult for economy, therefore a key task for us is the correct arrangement of priorities. First of all, it belongs to creation and support of the IT infrastructure necessary for business. Transfer of these functions to Servionika allowed us to reduce own costs by outsourcing and at the same time to ensure smooth operation of business and support of dynamic growth" — Alexey Pleshko, the Chief information officer of Zaodno company emphasized.

"For the company working at federal level, in the highly competitive sphere of retail and focused on rapid growth, the coordination of all processes and their reliable support from IT is crucial. In cooperation with Servionika at retail chain stores an opportunity to be focused on strategic problems of growth is at one, without being distracted by a routine. The outsourcing model allows the customer to use for the solution of the tasks examination of provider – standard services and solutions, instead of considerable investments and efforts into accumulation of own experience and resources" — Timur Kurkov, the head on development of services of outsourcing of Servionica company noted.

Project Results

Within the project Servionika completed installation and maintenance of the IT equipment (data collection terminals, video surveillance systems, cash desks) in outlets "At the same time". The provider connects the available retail store equipment to a 1C system. Specialists of the service center of the company give daily round-the-clock technical support on the selected telephone line, and the response time on a request, according to SLA, cannot exceed 15 minutes.