In MFC the Republics of Buryatia implemented the Smart Center system

The information system developed by the resident of the Novosibirsk Academpark the East company AT Consulting is put into operation in MFC of the Republic of Buryatia. IT solution allows to automate work of employees of "one window" and to considerably reduce labor costs by informatization of the branches of MFC opened in the region. The Smart Center system is used by 15 branches in which more than 180 jobs work.

Reduction of labor costs is provided that the staff of MFC, using the intuitive interface of a system, can independently make connection of remote jobs. Besides, Smart Center gives the chance without involvement of technical specialists to make changes in electronic forms of services according to changes of regulations.

Smart Center meets all requirements of the legislation to information systems for MFC. The solution is integrated with the system of interdepartmental electronic interaction (SIEI), the uniform portal of public services (UPPS) and a unified identification and authentication system (Unified identification and authentication system). A system allows to transfer the documents accepted from citizens in a digital form via secure channels of communication, supports electronic means of identification (the EDS and UEC). Besides Smart Center is integrated with information systems of the Ministry of social protection of the population and Management of ZAGS of the Republic of Buryatia.

"Before implementation of Smart Center operators of MFC had to switch during the work between different departmental InformSystems, – Valery Andronov, the Chairman of the Committee of information technologies and document communication of administration of the head of the Republic of Buryatia and the Government of the Republic of Buryatia says. – Now all transactions are conducted in unified software environment that accelerates training of operators and service of applicants and also simplifies technical support".

Thanks to integration of a system with call center it was succeeded to automate process of telephone service of the population completely. At an incoming call at the operator in the program the window with the applicant's card automatically opens. In it the specialist sees data of the citizen and all history of his interaction with MFC. It increases efficiency of work of call center operators, at the same time and level of satisfaction of citizens with quality of providing state services which, according to regulations, by 2018 should reach 90%. It should be noted that Buryatia was included into top three according to the results of monitoring of quality of informatization of MFC which results were presented at the IV All-Russian seminar conference "to MFC of the future. Current problems and solutions" in March, 2015.

"In the near-term outlook of development of Smart Center – implementation of technologies BI and Big Data, – tells Gokov Dmitry, the CEO of AT Consulting the East. – The first will provide to the management of MFC the broad picture of work of all regional branches in a convenient infografichesky form. And the Big Data tools on the basis of a large number of data on appeals to MFC will allow to predict what services can be offered the applicant in addition. As a result of such work on advancing citizens can receive for one visit of MFC a complex of services necessary to them at once, saving the time in the future".