"Cliques system" automated business of the company "NPP Tomyanalit

June 18, 2015. The company of Cliques System announced completion of implementing solution "Click. Trade" in the company "NPP Tomyanalit. During the project 6 jobs were automated.

The main activities of the enterprise are connected with development and production of analytical devices, methodical and the software, devices of sample preparation, ancillary equipment for carrying out chemical analysis.

With growth of volume and increase in the range of products, enterprise management in the "manual" mode began to lead to failures: did not get operational analytics for decision making on the budget and control of sales, the status of warehouses was in a deplorable state, interaction between managers of different departments became obfuscatory and inefficient. In connection with current situation, the management "NPP Tomyanalit made the decision on implementation of an end-to-end system of automation of business. The company tested several CRM systems, but all of them were focused on the trading organizations that did not meet the requirements of business processes of the enterprise.

Possibilities of CRM "Click. Trade" allow to monitor production of products at all production phases. Managers of sales department can create orders, to accept production department in work, to control technology department on compliance to requirements, and all this in a single window of a system. At the same time the company management can analyze the course of all performed works, setting access rights to employees to this or that part of business process.

"Click. Trade" represents optimal tool kit for effective work of the sales department:

• history of relationship with all clients;
• transaction as project with tasks, participants and requirements;
• the configured document templates;
• different types of funnels on different stages (it is possible to construct in the form of the printing report), the analysis of failures;
• the fixed and accumulative discounts;
• personal planning and reminders.

In addition in a product the ability to integrate with other information systems and telephony, planning and the analysis of marketing campaigns and initiatives is implemented, representatives of the company integrator reported TAdviser.

"All of the CRM system which we tested is not sent because everything in them is focused on convenience of work of the manager and on performance monitoring of work of the manager. In our company the main focus is placed for the sales which are strongly integrated with production. It and warehouse movements between divisions: from component parts, to finished goods; and a set of controlled stages in sales process in which production divisions (an order complete set, testing and checking, packaging) are engaged; it is discount policy during the work with dealers; these are cards of devices in which the serial number is fixed, plus it is a lot of specific features for the subsequent service and consultation", - Vladimir Chernov, the director "comments on NPP Tomyanalit.

"At the first acquaintance with CRM "Click. Trade" made a great impression flexibility of a system and the fact that a system can be finished independently under our tasks, and also existence in basic option of a product of inventory lot-based control and cost accounting. An opportunity to keep transactions step by step, considerably will reduce an amount of time which was usually spent by managers of the sales department for routine transactions. I hope that this system will increase transparency of work and will allow to make operational decisions on business process management of the company", - Vladimir Chernov, the director " comments on NPP Tomyanalit.