"Toy saxophone" started contact center

On July 8, 2015 the Line 24 company announced start for online store of children's toys Toy.ru^[1] online store into operation of call center].

Project Tasks

The Saks company is engaged in wholesale of toys. The retail direction of the company since 2010 - online store in a segment of children's toys Òoy.ru. The call center of the company is unrolled in Podolsk of the Moscow region. For July 8, 2015 in it 50 operators who are round the clock accepting on federal multichannel number 8-800 up to 3 thousand calls a day work.

Toy Saxophone shop, 2014

Project Progress

According to the statement "Linii24", the cost of the transaction was 250 thousand rubles the Customer purchased modules of call center:

• "Basic TsOV" and Monitor of Supervisor;
• "automated workplace of the operator";
• "TsOV cards";
• "Personal callings";
• "The entering numbers";
• "Authorized access to the reporting";
• "Roles of operators";
• "Call back (callback)";
• "Dynamic routing";
• "Scripts of integration and API";
• "Automatic filtering of calls";
• "Outgoing telemarketing (Answerphone)".

Project Results

The call center provides an opportunity to Toy.ru online store to sell products round the clock 7 days a week and not to lose clients.

Notes