LogiCall: Analytics of RBS

Analytics of RBS - a product of LogiCall company in the form of analytics of the remote banking (RB).

On August 10, 2015 the contact center of LogiCall announced start of mobile access for customers to analytics of the remote banking (RB).

The operational analytics in a convenient and evident format allows project managers to adjust in real time the project course on the basis of relevant and accurately structured information, easily managing settings of submission of necessary data.

At any moment of and from any devices on iOS and Android statistics in two weeks or current month, the general analytics on the project and the forecast of development of the situation for the coming month is available to customers. For example, are automatically brought five the most relevant to the specific moment (or in the set time frame) subjects of addresses of users. Observing this analytics, the head can make the decision and pay attention to a certain section of customer service.

"Thanks to development of mobile technologies of the business analyst became really available and operational. An opportunity according to several diagrams instantly to estimate the course of the project and to quickly make the decision – what is necessary for the modern head. Already on the first responses on a new format of providing the operational reporting under projects of LogiCall we see that this tool becomes popular and helps clients to manage efficiency of projects and quality of customer service", – Alexey Katsoyev, the CEO of contact center of LogiCall told.

Providing analytical project information was included into the list of the services provided to LogiCall, but for August 10, 2015 this problem is solved in a modern, interactive format. It is possible to get data access through the browser in the mobile device.